Support
Help with the Torato app, your account and your data. We usually reply within two business days.
Contact us
Send us a message and we’ll reply by email. For app problems it helps to include your phone model, the app version, and the device code shown in the app under About → Account.
Account and data deletion
Delete your account in the app at About → Account → Delete Account. This permanently removes your account and the data associated with it from our servers. If you can’t access the app, send us a message above from the address you signed up with and we’ll verify it and delete the account for you. See the Privacy Policy for what we store and for how long.
Cloud AI subscription
Cloud AI is billed by the App Store or Google Play, never by us directly. To change or cancel, use your store’s subscription settings; to restore a purchase on a new phone, open the app and choose About → Restore purchases. If a purchase isn’t recognised, send us a message with your device code and the store receipt date.
The on-device model
Reading and studying work without a connection once the on-device model has been downloaded. The download is large (about 2.6 GB) and happens over Wi-Fi by default; you can start or retry it from About → On-device model. If your phone can’t run the model, the app tells you and offers Cloud AI instead.
Reporting content
Community answers can be reported directly in the app. Reports are reviewed, and content that violates our Terms of Use is removed. You can also report content with the form above — choose “Report content” and tell us the passage and question.